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Terms of Service

Article 1 (General provisions)

  1. 1. The terms of service for Hancom GenieK Edu's Korean language conversation service (hereinafter referred to as the "Service") are governed by the Hancom GenieK Edu service terms of service (hereinafter referred to as the "Terms of Service"). The scope of this Terms of Service includes all membership agreements established by the Company, as well as standard terms of service other than the Company's terms of service.
  2. 2. All pages on the website, including help and guide pages, outside of the Terms of Service page are also subject to this Terms of Service.
  3. 3. Users can use the Service after expressing their consent to the Terms of Service. In addition, if the Company revises the Terms of Service, it will notify users 7 days prior to the application of the revised Terms of Service. If the contents of the Terms of Service change to the disadvantage of the user, the Company will notify or inform the user via email 30 days prior to the application of the revised Terms of Service. All revisions to the Terms of Service are considered effective from the moment they are posted on the Service. If users do not express their intention to terminate the agreement within 7 days after the revision, they will be considered to have agreed to the revised Terms of Service.
  4. 4. For the purpose of managing the Service reasonably and storing records, opinions, conversations, and inquiries, the Company may post information within the Service that is deemed necessary. If deemed necessary, the Company may also collect videos and images. The Company will only use the minimum amount of information necessary when such information is deemed necessary for the proper operation of the Service. Members are also considered to have agreed to the Company's policies in this regard.

Article 2 (Application of Terms of Use)

  1. 1. These Terms of Use specify that the Company provides its transmission services to users through the Company's application and electronic mail.
  2. 2. In the case of a separate agreement (hereinafter referred to as "Separate Agreement") outside of these Terms of Use, the provisions specified in the Separate Agreement shall take precedence over the provisions specified between the Company and the member.

Article 3 (Application for Service Registration)

  1. 1. Users may register for the service through a separate method established by the Company. In addition, when applying for service registration, users must agree to and comply with the following provisions:
    1. (1) Users must install the recommended program provided by the Company.
    2. (2) Users must configure their communication environment to prevent any interference with the use of the service.
    3. (3) Minor users must obtain the consent of their legal representative, such as their parent or guardian, before using the service.
    4. (4) Persons providing classes include full-time and part-time employees of the Company and its subcontractors, referred to as "teachers."
    5. (5) Users must display their registered name (a unique name used only by certain users) on the service's reservation page in order to receive the Company's service.
    6. (6) The Company may use electronic mail information to send notices, advertisements, surveys, and other similar information regarding the service to users.
  1. 2. Membership registration for using the service is considered complete upon self-certification through the account verification email sent by the company.
  1. 3. Even if the registration of a user is completed, the company may refuse or cancel the user's registration if any of the following apply:
    1. (1) When the applicant is considered to not actually exist.
    2. (2) When the user's account has been suspended in the past due to a violation of the terms and conditions or the user has withdrawn their registration.
    3. (3) When the user's application information contains false, unclear, or incomplete information.
    4. (4) When the user has not paid for the service in the past or at the time of the application.
    5. (5) When the payment service designated by the company refuses to enter into a contract with the applicant.
    6. (6) When the same person creates multiple accounts.
    7. (7) When the company deems the user inappropriate for registration.

Article 4 (Handling of Registration Information)

  1. 1. The company may use the information collected from users for the purpose of providing the service.
  2. 2. In order to provide the service to users, the company may provide the following user registration information to third parties to whom it has delegated certain services:
    1. (1) Email address
    2. (2) Name
    3. (3) Gender
  3. 3. Except in cases specified in the preceding clause and the following cases, the company shall not disclose the user's registration information to a third party without the user's prior consent.
    1. (1) When requested to disclose information by law
    2. (2) When the refusal to disclose the information is against the public interest and it is difficult to obtain the user's prior consent
    3. (3) When cooperation with national agencies or local public agencies or subcontractors is necessary to comply with the law or to obtain the user's consent and contacting the user would hinder compliance with the law
    4. (4) When it is necessary for the company to exercise its legitimate rights
  4. 4. Matters related to the handling of user registration information not specified in these Terms and Conditions are defined in the company's privacy policy.

Article 5 (Change of Registered Information)

  1. When a user changes their registered information, the changes will be promptly reflected through a separate method determined by the company. Furthermore, the company is not responsible for any disadvantage or damage caused by the user's delay in changing their registered information.

Article 6 (Prohibited Behaviors)

  1. 1. The member is restricted from the following actions during class or other service use:
    1. (1) Transferring the right to use the service to others through transfer or name changes
    2. (2) Providing or allowing a third party to use information such as transferred rights, rental rights, or passwords
    3. (3) Causing harm to the reputation, credit, copyrights, patents, utility model rights, trademarks, portrait rights, or privacy of the company, professors, or third parties
    4. (4) Engaging in illegal activities or acts that violate public order and morals
    5. (5) Behaviors that interfere with the operation of the service.
    6. (6) Behaviors that use the service for commercial purposes or prepare for it
    7. (7) Acts that encourage or induce other users or instructors to engage in illegal activities
    8. (8) Acts that cause material/psychological harm or inconvenience to other users or instructors
    9. (9) Criminal acts or other acts related to criminal acts
    10. (10) Inappropriate behavior such as harassing instructors, disturbing class progress, or sexually harassing them
    11. (11) Attending classes under the influence of alcohol
    12. (12) Acts that can cause discomfort and embarrassment to instructors, such as excessive exposure of undergarments.
    13. (13) Distributing lecture materials, images, videos, recordings, etc. without obtaining prior permission from the company
    14. (14) Requesting confidential information that is not disclosed by the company's general regulations; information about the employment conditions of teachers, the location of call centers, internet connectivity, etc.
    15. (15) Soliciting or promoting religious, political organizations, or multi-level marketing schemes to teachers
    16. (16) Attempting to contact teachers personally; through online/offline, direct/indirect means including email
    17. (17) Inducing or encouraging company teachers to move to other services or competing companies
    18. (18) Using violent language or behavior, or engaging in actions that disrupt service operations for the company or teachers
    19. (19) Allowing unauthorized persons to use their account
    20. (20) Registering multiple accounts
    21. (21) The act of allowing unregistered users to participate in classes without the company's approval.
    22. (22) Any other actions that make it difficult to provide normal services in accordance with (1) to (21)
  2. 2. The company has the discretion to determine whether users have engaged in prohibited acts specified in the above clauses. Furthermore, the company is not obligated to explain its decisions regarding this clause.
  3. 3. The company is not responsible for any inconvenience or damages caused by decisions made in accordance with the above clause, except in cases of extreme negligence.
  4. 4. Users are legally responsible for any damages caused to the company or third parties due to a violation of clause 1. This also applies if the user cancels their membership.

Article 7 (Suspension, Termination, Registration Cancellation of Service)

  1. 1. Regardless of the conditions under which the service is being provided, the Company has the right to suspend, terminate, or cancel a user's subscription without prior notice if the following provisions are deemed applicable to the user:
    1. (1) If the user engages in prohibited acts specified in Article 6, Paragraph 1;
    2. (2) If the user violates the provisions stipulated in this Terms of Service;
    3. (3) If the user fails to follow the instructions given by the Company or the instructors in using the Service; or
    4. (4) If, for any other reason, the Company deems that the user has inappropriately used the Service.
  2. 2. If a user is suspended due to the reasons specified in the preceding paragraph, the Company shall have no responsibility to refund the portion of the service used by the user.
  3. 3. If a user is suspended due to the reasons specified in Paragraph 1, the Company shall have no responsibility for any damages or inconvenience caused to the user as a result of the suspension.

Article 8 (Cancellation of Membership)

  1. 1. Users can request cancellation of their membership through a separate procedure specified by the Company. Assuming there are no issues with the cancellation procedure, the user's membership will be cancelled at the end of the current month and their right to use the Service will be terminated. In addition, the cancellation process is defined as completed when the Company sends a confirmation email to the user after verifying their cancellation request.
  2. 2. Cancellation requests must be received by the day before the start of the month in which the user wishes to cancel their membership. If the request is not received within this period, the membership will be cancelled from the following month.
  3. 3. Upon successful cancellation of the user's membership, the user loses all rights to the Service and cannot make any claims against the Company.
  4. 4. If the user's use of the Service causes damage to the Company or third parties, the user is still responsible for the damage even if their membership has been cancelled.
  1. 1. The Company sends notices regarding the Service to the email address registered by the user when they signed up for Hancom GenieK Edu (hereinafter referred to as the "designated email address"). In addition, the time when the email is sent is considered the time when the notices are delivered to the recipient.
  2. 2. The Company assumes that users can always receive emails at their designated email address.
  3. 3. Users have an obligation to register any changes in their email address as soon as possible. In addition, the Company is not responsible for any inconvenience or damages caused by the user's failure to notify the Company of the change in their email address.

Article 10 (Suspension/Termination of Service)

  1. 1. The Company may suspend or terminate the Service at its discretion by providing prior notice to users via the website or designated email address, for the reasons specified below. In unavoidable situations, the Service may be suspended without prior notice.
    1. (1) When it becomes difficult to provide the Service due to system problems, internal and external political situations, natural disasters, maintenance issues with operating servers, or other unavoidable reasons
    2. (2) During Korean national holidays (such as Lunar New Year, Chuseok, Christmas, etc.)
  2. 2. If the number of classes available for registration has decreased due to the reasons specified in the preceding clause, the Company shall have an obligation to notify users of the situation via the website or email. If users do not express their intention to terminate the contract within 7 days, it will be deemed that they have agreed to the situation.
  3. 3. The Company shall not be held responsible for damages or inconvenience caused to users and third parties due to the suspension or termination of the Service, for which the Company is not liable.

Article 11 (Use of Class Program)

  1. The Service is provided through the Hancom GenieK Edu exclusive class program. Users are deemed to have agreed to the following provisions regarding the use of the player program.
    1. (1) Users must comply with all usage terms and policies specified by Hancom GenieK Edu.
    2. (2) Users must verify the smooth operation of the player program before using the Service.
    3. (3) Users are responsible for all costs incurred in setting up and using the player program.
    4. (4) The Company is not responsible for any problems or issues caused by the player program function due to natural disasters or unavoidable circumstances that occur after the class has started.
    5. (5) Users are solely responsible for the risks associated with receiving files through chat within the player program or opening URLs that are connected outside of the Service, from teachers.

Article 12 (User Responsibility)

  1. 1. Members are fully responsible for using the Service and the results thereof.
  2. 2. If a member causes harm to the Company, its employees, professors, other users, or third parties while using the Service (including cases where the Company, its employees, professors, other users, or third parties suffer damages from a member who has failed to fulfill the obligations set forth in the Terms of Service), the member is obliged to compensate for the damages and take responsibility for them.

Article 13 (Copyright and Ownership)

  1. 1. All copyrights and ownerships of media related to images, photographs, audio recordings, trademarks, logos, text, and services (hereinafter referred to as "copyrights") belong to the Company. Members may not violate the Company's copyrights. Members may not print, upload, publish in a magazine or website, or distribute to a third party.
  2. 2. If a member is deemed to have violated the preceding provision, the Company may take necessary measures (sending a warning letter, claiming damages, filing for an injunction, etc.) under Japanese copyright law, trademark law, or other laws.

Article 14 (Waiver of Rights)

  1. 1. The user agrees in advance that the company is not liable for any damages or inconvenience caused by the following situations:
    1. (1) When the user is unable to use the service satisfactorily due to the following reasons:
      • 1. Interruptions in classes due to power outages, communication problems, and other issues
      • 2. Illegal access or modification of the user's messages or information, or other illegal acts committed by third parties.
    2. (2) The educational effect, validity, accuracy, truthfulness, and other matters related to the classes provided in the service.
    3. (3) The effect, validity, stability, and accuracy of the teaching materials provided by third parties that are introduced or recommended by the Company in relation to the service.
    4. (4) When the user is unable to use the service due to malfunctioning, issues, or other problems of the player program or the Company's cooperative service.
    5. (5) When the user suffers damage due to a virus in the file received under their own responsibility, according to Article 11, Paragraph 5 of these terms and conditions.
    6. (6) When the user is unable to use the service due to their own negligence (such as forgetting or losing their password).
    7. (7) The completeness, accuracy, timeliness, and safety of the links provided on the Company's website.
    8. (8) The contents and use of the websites of third parties posted on the Company's website.

Article 15 (Non-Guarantee Clause)

  1. 1. Users agree in advance that the Company does not provide any guarantees regarding the following conditions:
    1. (1) Availability of class reservations at the desired time for the user.
    2. (2) Availability of classes with the desired instructor for the user.
    3. (3) The educational effectiveness, validity, accuracy, truthfulness, and other aspects of the classes provided through the Service.
    4. (4) The Company's ability to provide the Service without any issues under an environment suitable for using the Service.
    5. (5) The safety of software, files, and other elements related to the use of the Service.
    6. (6) The completeness, accuracy, up-to-dateness, stability, and other aspects of the links and information posted on the Company's website.
    7. (7) The accuracy and stability of the content posted on the websites of third parties linked to the Company's website, and the use of such content.

Article 16 (Transfer of Business)

  1. In the event that the Company transfers the Service to a third party, the Company shall be deemed to be able to transfer all rights and obligations, including member registration information and other information, based on the Terms of Use. If personal information is to be transferred, the Company shall notify the users of the fact of the transfer of personal information, the name, address, telephone number, and other contact information of the recipient of the personal information, and the method and procedure for withdrawing consent to the transfer through the Company's website.

Article 17 (Display of Service Dates/Times)

  1. 1. All dates and times related to the Service, including the start date of Service usage, the start date of service usage per month, fees, and applications, shall be displayed based on the time zone of Korea (GMT +9:00).
  2. 2. All time calculations within the Service shall be based on the Company's time.

Article 18 (Government Law and Exclusive Jurisdiction Court)

1. Any matters not specified in this Terms of Use or with differing interpretations shall be resolved through consultation and mediation in accordance with relevant laws and general commercial practices.

2. In the event of a dispute arising from this Terms of Use, the jurisdiction of the lawsuit shall be the Seoul Central District Court.

Addendum
①This Terms of Use shall be effective from April 1st, 2023.